Welcome to Sahl Spa & Turkish Hammam. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

1. Appointments & Bookings:

• All appointments must be booked in advance.

• We recommend arriving at least 15 minutes prior to your scheduled appointment to allow for check-in and preparation.

• Late arrivals may result in a shortened service time to avoid delays for subsequent appointments.

2. Cancellation Policy:

• Cancellations or rescheduling requests must be made at least [e.g., 24 hours] in advance to avoid a cancellation fee.

• Cancellations made less than [e.g., 24 hours] before the appointment or no-shows may be charged [e.g., 50% or 100%] of the service fee.

3. Health & Safety:

• Clients are required to inform our staff of any health conditions, allergies, or medical treatments that may affect their spa experience.

• Sahl Spa reserves the right to refuse service if a health condition poses a risk to the client or staff.

• For your safety, please follow all instructions provided by our therapists and staff.

4. Personal Belongings:

• Sahl Spa is not responsible for any lost or stolen personal items. We recommend leaving valuables at home or utilising designated lockers where available.

5. Spa Etiquette:

• To maintain a peaceful environment, we kindly request that cell phones be silenced.

• Please speak softly and respect the tranquillity of other guests.

• Children under the age of [e.g., 16] must be accompanied by an adult.

6. Pricing & Payments:

• All prices are subject to change without prior notice.

• Payment is due at the time of service. We accept [list accepted payment methods, e.g., cash, major credit cards].

7. Gift Vouchers:

• Gift vouchers are non-refundable and cannot be exchanged for cash.

• Vouchers must be presented at the time of service.

• Expired vouchers may not be honoured.

8. Feedback:

• We welcome your feedback to help us improve our services. Please speak to our Guest Relations Manager or email us at [info@sahlspa.com] with any comments or concerns.

9. Governing Law:

• These terms and conditions are governed by the laws of [e.g., Egypt], and any disputes will be subject to the exclusive jurisdiction of the courts of [e.g., Egypt].

By proceeding with a booking or using our facilities, you acknowledge that you have read, understood, and agree to these Terms & Conditions.